Attorney Mark Sparks – Why do our clients love us

Ferguson Law Firm Attorney Mark Sparks explains the importance of a trial attorney.

I think it starts with communication and understanding. Chip is really good about this: if a client goes in to talk to Chip, he could be in there an hour with them. He does not end the conversation until he's satisfied that the client has been heard and has gotten his or her fill of whatever legal advice he's there to give. So I think it starts there, top down, at this firm.

For me, carrying that forward, a lot of times I give my personal cell phone out to certain clients — in a death case, or something really sensitive like that, where I feel they would benefit from it. Some of them don't want it and don't ever call, but some of them need the connection and the discussion, and I'm there for it. The fact that they can access the team — at least my team — at any time through a phone call is an added level of assurance and exchange of information that clients can't get at other law firms.

For example, there are several large Houston firms that for some reason advertise in my hometown. You don't talk to a lawyer when you call — you talk to what's called a case manager. I've had people fire some of those large firms and hire me, and tell me, "This is the first time I've ever even talked to a lawyer," and they already had a lawsuit on file. I'm shocked. Here, we don't have that problem. With my group and my clients, they know: any time you want to speak to me, I work for you. You don't work for me. You call me.